Shipping policy
Shipping Policy
At Axis Roll, we prepare every order with care so that your package arrives safely, beautifully, and on time — because we know how special it feels to receive something that’s just for you.
1. Shipping Coverage
We currently ship to Spain (mainland and Balearic Islands) and most European Union countries.
At the moment, we don’t ship to the Canary Islands, Ceuta, Melilla, or countries outside the EU.
2. Estimated Delivery Times
- Spain: 2–5 business days
- Europe (EU): 5–10 business days
Delivery times start counting from the confirmation of payment and may vary slightly during high-demand periods or holidays.
3. Shipping Costs
- Spain (mainland and Balearic Islands): €6.90
- European Union countries: €13.90
- Free shipping on orders Only Bundles and Packs (Spain + EU)
We aim to keep shipping simple, transparent, and affordable — while ensuring your order is handled with care every step of the way.
4. Order Preparation and Tracking
All orders are carefully checked and packed before dispatch.
Once shipped, you’ll receive a confirmation email with a tracking link so you can follow your order at any time.
5. Delays and Delivery Issues
We do our best to meet the estimated delivery times, but Axis Roll cannot be held responsible for delays caused by:
- External factors such as strikes, weather conditions, or customs processes.
- Incorrect or incomplete shipping addresses provided by the customer.
If your package is delayed beyond the estimated timeframe, please reach out to us at hello@axisroll.com and we’ll personally assist you.
6. Damaged Packages or Incidents
If your package arrives with visible damage, please report it to the courier at the time of delivery and email us at hello@axisroll.com within 48 hours.
Include photos and your order number — we’ll arrange a replacement or refund as soon as possible.
7. Additional Information
For deliveries outside our standard countries or for urgent shipping options, please contact us before placing your order.
We’ll do our best to find a personalised solution for you.
8. Contact Us
For any questions regarding your order or delivery, feel free to contact our support team at:
We’re here to help you — always with care and understanding.